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E-Commerce / Retail
E-Commerce Brand: 24/7 Customer Support That Scaled Revenue
Response time reduced from 24 hours to 2 hours
Customer satisfaction increased by 45%
Revenue increased 28% in 6 months
70% cost savings on support operations
01
The Challenge
The brand was losing sales due to slow customer response times. They needed 24/7 coverage but couldn't afford a US-based team.
02
Our Solution
We provided a team of 8 customer support agents working in shifts for 24/7 coverage, plus 2 virtual assistants for order processing and admin tasks.
03
The Results
- Response time reduced from 24 hours to 2 hours
- Customer satisfaction increased by 45%
- Revenue increased 28% in 6 months
- 70% cost savings on support operations
Their virtual assistants and customer support team have become integral to our operations. Professional, responsive, and results-driven.
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